At Lusherra, we believe that growing plants should feel joyful, simple, and supported.
That’s why we’re committed to being available for our customers at every step — from choosing the right plant to receiving it safely at your doorstep.
Whether you have a question about your order, need help with plant care, or face an issue with delivery, our support team is here to assist you.
You can reach Lusherra through the following official channels:
Email us anytime at:
lusherra.founder@gmail.com
This is the fastest and most reliable way to contact our team.
You can write to us for:
Order confirmation or tracking help
Delivery or courier-related concerns
Plant care guidance after delivery
Refund or replacement support
Damaged plant claims (with required proof)
Product availability or general inquiries
We encourage customers to include their order number in the email for quicker assistance.
Visit our official website:
Our website contains:
Plant collections and product details
Shipping, refund, and store policies
Updates about new launches and availability
Our team is available during the following hours:
🕒 Monday to Saturday
⏰ 10:00 AM – 6:00 PM (IST)
Messages received outside these hours will be answered on the next business day.
We aim to respond to all customer queries within:
✅ 24–48 business hours
During high-demand periods, festivals, or large sale events, response times may be slightly longer — but we always do our best to get back as soon as possible.
Since we ship living plants, they are sensitive to handling and transit conditions.
If your order arrives damaged or unhealthy, please contact us within 24 hours of delivery so we can assist you promptly.
To process a claim, we require:
A clear unboxing video (mandatory, from sealed package opening)
Photos of the plant and packaging
Your order number and registered email
Unfortunately, claims raised after 24 hours may not be eligible, as plant condition can change quickly due to environment and care.
Lusherra is currently an online-first plant store operating across India.
As we expand, our registered business address and additional support channels will be updated on our website.
Lusherra reserves the right to update this Contact Information Policy at any time to reflect improvements in service or operational changes.
Thank you for choosing Lusherra 🌿
We’re honored to be part of your plant journey, and we’re always here to help you grow.
At Lusherra, we believe plants make life better. Our curated collection of healthy, easy-to-care plants is designed to bring freshness, beauty, and balance to homes and workspaces.
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+91 7979779691
lusherra.founder@gmail.com