At Lusherra, we deliver live plants with utmost care and attention. Since plants are living products, our shipping process is designed to ensure they reach you healthy, safe, and fresh.
By placing an order with us, you agree to the terms outlined in this Shipping Policy.
Currently, Lusherra ships across India to most serviceable pin codes.
Delivery availability depends on courier coverage and plant safety during transit. Some remote or high-risk locations may not be serviceable.
All orders are processed within 1–2 business days after payment confirmation.
Processing includes:
Quality check of the plant
Secure packaging
Dispatch preparation
Orders placed on Sundays or public holidays will be processed on the next working day.
Estimated delivery timelines after dispatch:
Metro Cities: 2–5 business days
Other Cities/Towns: 4–7 business days
Remote Areas: Up to 10 business days
Delivery timelines may vary due to:
Weather conditions
Courier delays
High demand periods
Natural or regional disruptions
As plants are perishable, we aim to dispatch at the earliest possible.
Shipping charges (if applicable) are calculated automatically at checkout based on:
Delivery location
Package weight
Order size
Any applicable charges will be shown clearly before you complete payment.
We take special care in packaging all live plants. Each order is packed using:
Protective plant wrapping
Secure cushioning
Breathable packaging materials
Damage-resistant outer boxes
Our goal is to minimize stress and transit damage for every plant.
To ensure the best delivery experience:
Please make sure someone is available to receive the package
Avoid delays in opening the parcel after delivery
Plants may experience minor transit stress, which is normal
We recommend watering and placing the plant in indirect sunlight for 24–48 hours after arrival.
Customers are responsible for providing accurate delivery details.
If a package is delayed or returned due to:
Incorrect address
Incomplete phone number
Customer unavailable at delivery
Lusherra will not be responsible for plant damage or re-shipping costs.
If your plant arrives damaged or you receive the wrong item, we are here to help.
To request support, you must contact us within 24 hours of delivery with:
✅ A clear unboxing video (from opening the sealed package)
✅ Photos of the plant and packaging
✅ Your order number
Requests without an unboxing video may not be eligible for replacement or refund.
Since plants are living and highly perishable, we do not accept returns once delivered.
Please refer to our Return & Refund Policy for more details.
For shipping-related questions or support, reach us at:
📧 Email: lusherra.founder@gmail.com
🌿 Website: https://lusherra.com
Customer Support Hours: Monday–Saturday, 10 AM – 6 PM
Lusherra reserves the right to update this Shipping Policy at any time without prior notice.
At Lusherra, we believe plants make life better. Our curated collection of healthy, easy-to-care plants is designed to bring freshness, beauty, and balance to homes and workspaces.
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+91 7979779691
lusherra.founder@gmail.com