Welcome to Lusherra!
These Terms of Service (“Terms”) govern your access to and use of our website and services. By visiting or purchasing from https://lusherra.com, you agree to be bound by these Terms.
If you do not agree, please do not use our website or services.
Lusherra is an online plant and gardening store delivering live plants and related products across India.
Throughout the site, the terms “we”, “us”, and “our” refer to Lusherra.
By using this website, you confirm that:
You are at least 18 years old, or using the site under adult supervision
You are legally capable of entering into a binding agreement
The information you provide is accurate and complete
All products listed on Lusherra are subject to availability.
We reserve the right to:
Limit quantities of any product
Discontinue products at any time
Modify product descriptions, pricing, or availability without notice
Since plants are living products, slight natural variations in size, color, and appearance are normal.
All prices are listed in INR (₹) and include applicable taxes unless stated otherwise.
We reserve the right to change prices at any time.
Payments must be completed through the secure payment options available at checkout.
Orders will only be confirmed after successful payment.
Shipping timelines are estimates and may vary due to courier delays, weather conditions, or operational factors.
Please review our Shipping Policy for full details.
Customers are responsible for providing correct delivery details. Lusherra is not liable for failed deliveries due to incorrect addresses or unavailability.
Due to the perishable nature of live plants:
Returns are not accepted once an order is delivered
Refunds or replacements are only considered in eligible cases with proper proof
Customers must provide an unboxing video within 24 hours for damage claims.
Please refer to our Return & Refund Policy for complete terms.
Orders may only be cancelled before dispatch.
Once dispatched, cancellation is not possible.
To request cancellation, contact us immediately at:
Once delivered, plant care becomes the customer’s responsibility.
Lusherra is not responsible for plant damage caused by:
Overwatering or underwatering
Improper sunlight or temperature
Neglect after delivery
Repotting shock or environmental stress
We provide care guidance, but plant survival depends on individual conditions.
All content on this website, including:
Logo
Images
Product descriptions
Designs
Branding
is the property of Lusherra and may not be copied, reproduced, or used without written permission.
You may not use our website for:
Illegal purposes
Fraudulent transactions
Uploading malicious code or harmful activity
Violating any laws or third-party rights
We reserve the right to refuse service or terminate access if misuse is detected.
Lusherra is not liable for:
Indirect or incidental damages
Delays caused by courier partners
Plant stress due to transit conditions
Losses beyond the purchase amount
Our maximum liability is limited to the amount paid for the order.
Your submission of personal information is governed by our Privacy Policy.
We may update these Terms of Service at any time.
Updates will be posted on this page, and continued use of the website implies acceptance of revised Terms.
For questions regarding these Terms, reach us at:
📧 Email: lusherra.founder@gmail.com
🌿 Website: https://lusherra.com
Support Hours: Monday–Saturday, 10 AM – 6 PM
At Lusherra, we believe plants make life better. Our curated collection of healthy, easy-to-care plants is designed to bring freshness, beauty, and balance to homes and workspaces.
Company
Customer Service
Contact Us
+91 7979779691
lusherra.founder@gmail.com